The refurbished items sold by Back Market don’t come with the original packaging. Electronics available on the website include smartphones, tablets, laptops, home theaters, gaming consoles, headphones, cameras, and other items. Sometimes, Back Market devices also come with a completely new battery. When buying on Back Market, pricing is one of the most important considerations. Anyway, it’s safe to say that the significant amount of positive reviews makes Back Market reliable. Although they have quite a few positive reviews, some users also have concerns.

Windows Laptops

Every item sold on the platform goes through a strict quality grading process for its cosmetic condition since its functionality is like a brand-new product. To use Back Market, start by searching for the product you want to purchase, such as smartphones, laptops, cameras, TVs, home appliances, or other devices. Back Market is an online marketplace that specializes in selling refurbished electronics.
And I was just like I don’t want to buy anything from backmarket.com. I stumbled upon backmarket.com. I was first looking on Facebook marketplace to get a used iPhone. We’re now in 2021, so I’ve had this phone for about three, four years.

Is Back Market Legit And Safe?
I was not able to get discount code to work on my purchase ! This is my second experience with them and its still 👌 App should include quality assurance fee rather than add at last step before payment. All in excellent condition, you'd be hard pressed to tell them apart from new ones. Easy to decide which phone to buy thanks to a very good and easy to navigate website with clear information about phone and shipment details.
Without this warranty we would not pay $412.38 for refurbished electronics. This warranty underscores Back Market's commitment to product quality and customer satisfaction. Yes, Back Market is a reputable marketplace specializing in refurbished electronics. Back Market is a legit and trustworthy platform for buying refurbished tech at affordable prices, especially for budget-conscious and eco-minded shoppers.
Back Market’s Legitimacy: Trustworthiness, Reviews, Ratings, And Customer Feedback
So buying from Back Market is safe and cost-effective. Customers can decline payment if the product isn’t what they expected or if it doesn’t arrive in the expected time. They are fully inspected and tested to make sure they are in good condition. It also has partnerships with refurbishers and manufacturers. Back Market is committed to quality and offers a 30-day money-back guarantee. It’s great to know what others have experienced with a store before you buy.
Why We Need A Right To Repair Movement
- To address these apprehensions, Back Market prioritizes transparency, accountability, and customer-centric policies.
- So buying from Back Market is safe and cost-effective.
- These make Back Market one of the leading sources for buying refurbished electronics online.
- And there are actually pieces of glass falling out of the phone.
After doing some research I have found mixed opinions on the website from reviewers on several platforms. Nonetheless, Back Market is legitimate enough to be deemed as a proper online marketplace. On top of that, customer support and payment protection measures are in place to ensure customer satisfaction.
What Is The Purpose Of Creating A Back Market Customer Account?

After sending images of this phone actually working on external devices, back market decided to state that we were a Third-Party-Repair Shop and had violated the warranty since we opened up the phone to look. The warranty by the Back Market forum gives sketchy companies the platform to sell their questionable electronics and adds a warranty that they will not honor. Saltwater discoloration is their catch-22, just as taking phone to an independent shop is catch-22 blanket exemption that prevents customer from finding the truth without losing their bogus warranty. Sellers undergo regular audits and must maintain high customer ratings, ensuring that all products meet resale certification and safety requirements. Back Market partners exclusively with certified refurbishers who meet strict quality and performance standards.
Back Market is one of the prominent players in this space, offering a platform where customers can buy refurbished electronic devices such as smartphones, laptops, tablets, and more. Specializing in the trade-in and sale of pre-owned smartphones and electronics, Gazelle offers customers a streamlined process for buying and selling used devices. In comparison, Back Market distinguishes itself by offering a curated selection of refurbished electronics from certified refurbishers, thereby ensuring consistent quality and reliability.
Phonesdirectcom
Works great and was easy to switch to my phone company! Ordered a phone labeled "Good condition", it looks brand new! I was reluctant to buy a refurb phone but the phone i received was in like new condition. You get a warranty, tons of great reviews, amazing selection…. Buying refurbished tech can be such a stressful process and with Back Market it just wasn’t. The devices arrived in the condition described, well-packaged, and working perfectly….
Customers have the opportunity to rate their purchasing experiences and leave feedback based on product quality, shipping times, and customer service. Through transparency, accountability, and customer-centric policies, Back Market strives to establish itself as a reputable and trustworthy marketplace for refurbished electronics. One of the primary concerns regarding refurbished electronics is the perceived risk of receiving a product of inferior quality. These concerns often center around the quality of refurbished products, the reliability of sellers, and the overall legitimacy of the platform.
Anyone Ever Bought A Phone From BackMarket? Are They Legit?
The short answer is yes, it is a legitimate and established company. If you use a case and prioritize function over form, back market fair condition is an incredible value. All devices sold are 100% functional, but the cosmetic appearance varies. For those new to the concept, this is how backmarket how does it work. This model is central to understanding everything else about the service.
- So at least $200 to fix the phone.
- Customers can decline payment if the product isn’t what they expected or if it doesn’t arrive in the expected time.
- My iPhone 15 Pro Max 1T was in excellent condition.
- Overall, Back Market suits smart, value-driven consumers who want quality tech while supporting a more sustainable, circular economy.
- It’s great to know what others have experienced with a store before you buy.
- I went back on the website to see how to return the phone which was a complete nightmare.
Based on our experience, we cannot confidently recommend Back Market. It felt like a Frankenstein assembly of low-quality parts. But are their phones truly worth your money?
Back Market offers great deals on gently used devices from top brands like Apple, Samsung, and Sony. The company is also financially backed by some big names, including Goldman Sachs, and even the Better Business Bureau website has shown them some love with an A+ rating. When it comes to finding good deals on electronics, there are a lot of options out there. In other cases, the product may be new, but the packaging has been opened or damaged. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. Great communication and customer care
Their system will track your products, which are typically shipped within one business day, depending on when you complete your order. Fair products are the cheapest, while Excellent-graded items are the most expensive. Prices can vary greatly depending on the product and seller, so it’s important to do your research before making a purchase. To ensure the highest level of quality, Back Market works with trusted partners specializing in electronics repair and refurbishment. Firstly, each product is meticulously inspected for quality and functionality, and any parts not functioning properly are replaced with new ones.
Given its stringent seller requirements, minimum 1-year warranty, and 30-day return policy, Back Market is generally considered very reliable. Back Market is a legal, venture-backed, and highly reputable international company. It’s a positive spin on the idea of a “back” channel for high-quality goods. The what is back market trade in program is an excellent way to get cash for your old electronics and contribute to the circular economy. Once they receive and inspect it, confirming its condition, the money is sent directly to your bank account.